Ticketmaster is facing backlash after canceling legitimate tickets while targeting bot purchases for upcoming Oasis tour dates. The ticketing giant has begun invalidating approximately 50,000 tickets, affecting both resellers and genuine fans who purchased passes through unauthorized platforms.

Ticketmaster UK recently announced they will refund any tickets identified as purchased by bots, stating this violates the tour's terms and conditions. The company began issuing refunds last Friday, with affected customers receiving email notifications.

Key points about the ticket cancellations:

• Ticketmaster's "Expert Abuse and Fraud teams" reviewed all sales to identify bot purchases
• The company will share investigation results with law enforcement
• Canceled tickets will be resold at face value
• Affected customers can appeal through a provided form if they believe the refund was made in error

Several legitimate ticket holders have reported their purchases being wrongfully canceled, despite following all purchase rules. Customers have taken to social media expressing frustration, particularly since some spent thousands on tickets through official channels.

This situation follows other controversies surrounding the Oasis tour, including:

• Extremely high ticket prices
• A CMA investigation into Ticketmaster
• A proposed UK government cap on ticket resale prices

While Ticketmaster maintains these measures are necessary to combat automated purchasing, the company has not disclosed specific details about their bot detection process, citing concerns about revealing information to scalpers.

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