The UK's Competition and Markets Authority (CMA) has identified potential consumer protection law breaches by Ticketmaster during recent Oasis ticket sales.

Key Findings from the Investigation:

• Ticketmaster allegedly misled fans about "platinum" tickets by increasing prices without explaining these tickets offered no additional benefits over standard tickets in the same areas
• The platform failed to properly inform consumers about two different standing ticket price categories, with cheaper tickets being sold first before releasing more expensive ones
• Despite claims, no evidence was found of Dynamic Pricing being used during the sales

Current Status:

• Ticketmaster has implemented some changes to its ticket sales process
• The CMA deems these changes insufficient and is seeking further improvements in:
  • Ticket labeling
  • Consumer information transparency
  • Overall sales process

Ticketmaster UK's Response:

"At Ticketmaster, we strive to provide the best ticketing platform through a simple, transparent and consumer-friendly experience. We welcome the CMA's input in helping make the industry even better for fans."

The investigation remains ongoing, with the CMA actively engaging with Ticketmaster to implement additional consumer protection measures. This comes as Live Nation, Ticketmaster's parent company, faces separate legal challenges in the United States, including a DOJ antitrust suit and a recently settled investor class action.

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