AirPods Pro Audio Issues Lead to Class Action Lawsuit Against Apple

AirPods Pro Audio Issues Lead to Class Action Lawsuit Against Apple

By Marcus Delano Thompson

November 18, 2024 at 03:26 AM

AirPods Pro on red surface

AirPods Pro on red surface

A class action lawsuit has been filed against Apple regarding persistent audio issues with AirPods Pro. The problem, which emerged shortly after the device's October 2019 launch, includes crackling, static, and popping sounds, particularly noticeable during movement.

Despite Apple's attempts to resolve the issue through software updates and a repair program launched in October 2020, many users reported that replacement units experienced the same defect. The repair program was quietly extended beyond its initial end date in 2021.

The lawsuit, filed in California federal court, alleges that Apple sold defective AirPods Pro at premium prices while knowing about the audio issues. Three class representatives from Pennsylvania, Texas, and Ohio claim violations of state and federal consumer laws.

Key points from the lawsuit:

  • Users experienced persistent audio issues even after replacements
  • The defect significantly reduced the product's value
  • Consumers would have paid less or not purchased the product if aware of the issues
  • The lawsuit seeks damages for false and misleading advertising

The case highlights ongoing concerns about the AirPods Pro's reliability and Apple's handling of widespread hardware issues affecting premium audio products.

Related Articles

Previous Articles